Solar Repair FAQ

Check three things before calling anyone: (1) your monitoring app — does it show zero production, or is it just not reporting? Those are different problems. (2) Your breaker panel — look for a tripped solar breaker. (3) The inverter itself — note any error code or light color. Send us those three data points and we can usually tell you what's wrong before we schedule a visit.

Yes — orphaned systems are a large share of our work. We service Enphase, SolarEdge, SMA, and Generac equipment regardless of who installed it. We can also recover access to your monitoring portal, which often gets lost when installers disappear, and document your system so you're never in this position again.

Enphase (microinverters and IQ batteries), SolarEdge (optimizers and inverters), SMA, and Generac PWRcell. If your system uses other equipment, ask — the diagnostic fundamentals carry across brands, and we'll tell you honestly if it's outside our lane.

Usually one of four reasons: your system is underproducing (failed panel, optimizer, or branch of microinverters), your system is down entirely and nobody noticed, your usage grew (EV, pool, new A/C), or your utility plan changed. The production history in your monitoring account almost always shows which one it is. That's the first thing we look at.

Hail damage is often invisible from the ground — microcracks degrade output without shattering glass. Compare your production for the weeks before and after the storm; a persistent drop is the signature. We do photo-documented, panel-level assessments formatted for insurance claims.

It depends on the brand, but the broad categories are: grid faults (often the utility's side, not yours), arc or ground faults (safety shutdowns that need professional attention), and communication errors (annoying but usually not dangerous). Send us a photo of the display or the exact code and we'll tell you which category you're in — before you pay for a visit.

Sometimes. "Offline" can mean the panel stopped producing (serious), or the reporting gateway lost its connection (cosmetic, but it blinds you). If total production is normal, it's likely a communication issue. If production dropped too, a component has probably failed. Either way, don't ignore it — monitoring is the early-warning system for everything else.

Solar has no oil changes, but Texas heat ages electronics faster than spec sheets assume, and connections loosen over years of thermal cycling. What matters most is watching production data — most failures announce themselves in the data weeks before the system goes dark. An annual review of production trends plus a physical inspection every few years is a reasonable cadence for Central Texas.

We work within manufacturer warranty processes regularly — Enphase, SolarEdge, SMA, and Generac — and we document every job with photos and data to warranty-administrator standards. If your component is covered, we'll tell you, and the paperwork we produce is built to make the claim go through.

Central and South Texas: the Austin metro (Austin, Round Rock, Cedar Park, Georgetown, Pflugerville, Buda, Kyle) and the San Antonio corridor (San Antonio, New Braunfels, San Marcos, Seguin, Schertz, Boerne). Outside those areas, call — depending on the job, we may still be able to help or point you to someone who can.