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Services & Coverage
Emergency repair · Diagnostics · Annual service plan · Central & South Texas
Rapid Diagnostics
- Inverter, optimizer, and micro-inverter rescue
- Storm and outage recovery, comms restoration
- Load, DER, and firmware sanity checks
Monitoring
- Remote access and production health scoring
- Alerts that humans actually read and act on
- Plain-language updates delivered to owners
Verified Reporting
- Photo-documented remediation at every step
- Insurance-ready post-repair summaries
- Post-fix production verification runs
01 · Report
Tell us what's failing
Power, comms, production, or error codes — give us what you have.
02 · Remote triage
Access + evidence
We stabilize before rolling a truck when possible to save time and cost.
03 · Onsite repair
Certified techs
Replace, rewire, and retest with full photo documentation.
04 · Follow-through
Verified + updated
You know the array is back online before we leave the site.
Solar Service Plan // Annual coverage
Annual prepay
$749
Full benefits from day one.
Monthly billing
$67
$804/yr with staged unlocks.
Truck rolls included
2
Per contract year, standard area.
Labor included
1h
Troubleshooting only. Parts extra.
Cleaning rider
$179+
One cleaning per 24 months.
Plan details
- Priority dispatchMembers move ahead of cold inbound calls when schedule pressure is high.
- Truck rollsTwo included site visits per contract year inside the standard service footprint.
- LaborOne included hour of onsite troubleshooting each year. Parts and overages billed at member rates.
- Annual health checkProduction, communications, and visible equipment condition review.
- Monthly unlock scheduleFirst truck roll and labor unlock at 90 days. Second truck roll unlocks at 6 months. Annual prepay gets full coverage immediately.
Key terms & exclusions
- Coverage areaCentral and South Texas inside the standard Burnside service footprint.
- ExclusionsStorm damage, critter damage, reroof removal, manufacturer warranty delays, and non-covered parts are outside plan scope.
- No rolloverUnused visits and labor time expire at the end of each contract year.
- CancellationMonthly plans lose future unused benefits when canceled. Annual prepay is a committed yearly term.
- Cleaning rider24-month eligibility clock resets if the base plan lapses.
System throwing alerts, producing less than it should, or you just haven't looked at your monitoring data in a while — we're ready.